Hidden (or non-visible) Disabilities (HD) Sunflower Program

Austin-Bergstrom International Airport (AUS) has launched a new accessibility service in the terminal for passengers with non-visible disabilities. As of April 1, 2023, passengers and airport staff can participate in the Hidden (or non-visible) Disabilities (HD) Sunflower Program, which aims to raise awareness of and support individuals with non-visible disabilities; these can include Autism, anxiety disorders, dementia, Chron’s disease and more.

As part of the program, passengers (or their companions) with non-visible disabilities can order a Sunflower lanyard to wear around their person while at AUS. The green lanyard with sunflowers works as a visual cue and discreet way to indicate to airport staff and other passengers that the wearer (or someone with them) has a non-visible disability and may need a little more time, support or assistance at AUS. Passengers can request a lanyard to be picked up in person at the airport or mailed to them ahead of their trip by contacting the AUS Guest Services team via email at AUS.GuestServices@FlyAustin.com or by calling them at (512)-530-2414. In-person pick-ups should be requested 48 hours ahead of their trip; if a traveler would like it sent via mail, lanyards should be requested at least 7 business days ahead of the trip.

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