Texas Health and Human Services Commission (HHSC)

Overview

HHSC manages programs that help families with food, health care, safety, and disaster services including the Women, Infants, and Children (WIC), Children’s Medicaid, and Supplemental Nutritional Assistance (SNAP) programs.

Texas Health and Human Services Commission

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HHSC offers the following programs:

• Health care, such as Texas Medicaid and the Children’s Health Insurance Program (CHIP).
• SNAP Food Benefits
• Temporary Assistance for Needy Families (TANF) Cash Help.
• Community programs like Community Attendant Services (CAS) and Health Coordination and Consumer Services.
• Texas Women’s Health Program gives low-income women family-planning services, health screenings, and birth control.
• 2-1-1 Texas program, which is a 1-stop shop to connect you with the services and programs you’re looking for in your community. You can reach 2-1-1 Texas by either calling 2-1-1 or going to the Texas 2-1-1 website.
• And other programs.

How Do I Apply for HHSC Benefits?

Each application goes through a local agency or a community partner. You can:

• Find a community partner to help you sort through which benefits you can get and help you apply for them. You can either search the Texas Community Partner Program website or call Texas 2-1-1 to get the name and phone number of a community partner in your area.
• Apply for many programs on the Your Texas Benefits website.
• Go to a local office and apply either on a lobby computer or with a live person.

What if I Have Questions About or Problems With My Services?

If you are receiving HHSC services and have questions about them, or if you are having problems with your services, call Texas 2-1-1 and choose the second option or talk with your case manager directly.

If this does not solve your problem, you can contact the HHSC Office of the Ombudsman. They are an independent group that makes sure that people who get HHSC services are being treated fairly. They will review your complaint and connect you with the right services or agencies that will help you.

You can contact them by:

• Calling toll-free 1-877-787-8999. People who have hearing or speech impairments can call any HHSC office by using the toll-free Texas Relay service at 1-800-735-2989.
• Go to the HHSC Office of the Ombudsman website.

In addition to its own programs, HHSC oversees 4 health and human services agencies:

• Department of State Health Services (DSHS).
• Department of Family and Protective Services (DFPS).

Suggested Tools

• Find out more about HHSC benefits.
• See the HHSC Brochure.