Tips for Working with Your Child’s Case Manager

It can be uncomfortable to have a person come into your life and ask questions about your child’s condition. But those questions, and your answers, decide what services and resources best fit your child needs.

An assessment is done in the first visit. You should provide as much information as possible to the case manager (CM). If you do not understand something or feel lost at any point, let your case manager know. If you are not clear on any terms that are used, ask.

Always ask about anything that is not clear to you. The CM knows that it can be hard. They will explain any topics or issues to you. There is no need to feel ashamed or shy.

CMs provide parents with lots of information and resources. Using a folder to keep all the information organized and in one place really helps. Sometimes you may have a concern and your CM is not available. Make a note of your question and put it in the folder to discuss with your CM.

If the next visit is already scheduled, contact the CM and tell them your concerns. Do not be afraid to ask for help. This will allow them to prepare and address your concerns at the next visit.

Good communication with your case manager is key in ensuring that your questions and concerns are resolved. This video tells about how case managers can help.